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‎11-25-2021 10:18 PM

HP Recommended
Product: Envy 5055
Operating System: macOS 11.0 Big Sur

Operating System: MacOS 10.15 Catalina

HP Envy 5055 All-in-one Printer - 15 months old.  I am getting an error message OXB3D4AA2B  which temporarily clears when I reset the printer by unplugging and plugging back in but messages returns after a few minutes and printer won't operate.  I cannot find anything on the support website which explains this error code.  Can anyone help me out please?

Category:
1 REPLY 1

‎11-29-2021 08:02 AM

HP Recommended

Hi @MoJo6,

 

I'd like to help!

 

I understand you are receiving an "OXB3D4AA2B " error on the printer screen.

 

We can perform a factory defaults on the printer to resolve the issue

 

 To restore the printer to the original factory defaults

 

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).

2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

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