error message 0x6100004a

[Hap01]

How to repair error message 0x6100004a.  No recent changes to the printer

[Max3Aj]

Hi @Hap01, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The 0x6100004a error on the HP OfficeJet Pro 6968 usually indicates an issue with the ink system or a paper jam. Try these steps to resolve it:

Restart the Printer (Power Reset)

1. Turn off the printer and unplug it from the power source.
2. Wait for 2-3 minutes.
3. Plug the printer back in and turn it on.
4. Try printing again.

Check for Paper Jams

1. Open the printer’s front and rear access doors.
2. Check for and remove any jammed paper or debris.
3. Close the doors and restart the printer.

Reseat the Ink Cartridges

1. Open the cartridge access door.
2. Remove all ink cartridges and inspect them for damage.
3. Reinsert them firmly in their respective slots.
4. Close the door and restart the printer.

Perform a Hard Reset

1. With the printer ON, unplug the power cord from the back.
2. Wait 60 seconds.
3. Press and hold the Power button for 15 seconds.
4. Reconnect the power cord and turn the printer back on.

You may refer to this document - https://support.hp.com/in-en/document/ish_2836202-2836250-16
 

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support