error message [fe80::5281:4Offeea:ded1%18]:3911 keeps documents in queue but doesn't print

[MICHAEL596]

Error message:   [fe80::5281:4Offeea:ded1%18]:3911

I have unplugged everything; moved printer next to router.  Same problem which is

                                   Printer stays offline.  Occasionally it goes on line for a minute and prints whatever is in queue.

Less important.   Also red prints as yellow but on another printer it prints red.

[VikramTheGreat]

Hi @MICHAEL596,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how frustrating it must be waiting for prints that only come through sporadically, and then seeing red turn into yellow like a sunset gone wrong. Let’s walk through this together and get your printer back to behaving the way it should.

Issue 1: Printer Offline with Error [fe80::5281:4Offeea:ded1%18]:3911

This error is related to IPv6 network communication, and it often appears when the printer is struggling to maintain a stable connection with your router. Even though you've moved the printer closer, the issue may persist due to:

• IP address conflicts
• Sleep mode or power-saving settings
• Firewall or antivirus interference
• Outdated firmware or drivers

Steps to Fix the Offline Issue:

1. Restart Everything
   • Power off the printer and unplug it for 60 seconds.
   • Restart your router and computer.
   • Power the printer back on and reconnect to Wi-Fi.
2. Disable IPv6 (if possible)
   • Access the printer’s Embedded Web Server (EWS) by typing its IP address into a browser.
   • Go to Network Settings > Advanced Settings > IPv6 and disable it.
3. Set a Static IP Address
   • In the EWS, assign a static IP to avoid frequent changes that confuse your computer.
4. Update Printer Firmware
   • Visit Official HP® Support and enter your printer model to get the latest firmware.
5. Use HP App (Windows)
   • Download from HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
   • Run the tool to auto-detect and fix offline issues.
     
     Step 2 is shared in the next post due to page constraint

[VikramTheGreat]

Post continuing for next steps.

Issue 2: Red Prints as Yellow

This is a classic magenta ink issue, and it’s often caused by:

• Clogged printhead nozzles
• Low or dried magenta ink
• Misaligned cartridges
• Software or driver glitches

Steps to Fix Color Printing:

1. Run Printhead Cleaning (3 times max)
   • On the printer:
     Setup > Tools > Clean Printhead
   • Print a test page after each cleaning.
      
2. Check Ink Levels
   • Setup > Tools > Display Ink Gauge
   • Ensure magenta is not low or dried out.
      
3. Align the Printhead
   • Setup > Tools > Align Printhead
      
4. Try a Different App or File
   • Print a red image from MS Paint or Photoshop to rule out software issues.
      
5. Update Drivers & Firmware
   • Official HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat