error message "one or more cartridges appear to be damaged"

[Rose195]

Replaced ink cartridge, error message that cartridge is damaged.  Replace it with a new cartridge, got same error message.

What do I do?

[A_Gayathri]

Hi @Rose195 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering the "one or more cartridges appear to be damaged" error message on your HP Officejet Pro 8600 Plus E-All-In-One Printer, you can try the following steps to resolve the issue:

Check for Protective Tape: Ensure that you have removed any protective tape or plastic covering from the new ink cartridges. Sometimes, forgetting to remove this tape can trigger the error message.

Reinstall the Cartridges: Remove all the cartridges, and then reinsert them into their respective slots. Make sure they are securely and correctly seated.

Clean the Cartridge Contacts: Turn off the printer and disconnect it from the power source. Open the printer cover and gently clean the electrical contacts on both the cartridge and in the carriage with a lint-free cloth or cotton swab moistened with distilled water. Allow them to dry before reinserting the cartridges.

Update Firmware: Check if there are any firmware updates available for your printer on the HP support website. Updating the firmware may resolve compatibility issues and improve overall performance.

Perform a Printer Reset: Turn off the printer, disconnect the power cord, and wait for about 60 seconds. Reconnect the power cord and turn the printer back on. This process can sometimes clear temporary errors.

Replace with Genuine HP Cartridges: Make sure you are using genuine HP ink cartridges. Using third-party or refilled cartridges may sometimes cause compatibility issues.

I hope this helps. 

Take care and have a good day.-

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