error message

[dsgredhead]

display says "There is a problem with the printer or ink system"  It suggests turning the device off and back on to reset things but this changes nothing.    I followed the virtual troubleshooting assistant and got no answers.  I don't know what else to do.

[Nal_NR]

Hi @dsgredhead,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with ink system failure. 

Use the following steps to resolve the error.

1. Turn the printer off and then back on.
2. If the error persists, make sure that the printer is level using the "round object roll test." Face the supply door and then place a small round object (such as a ball or marble) on top of the printer.
3. Ideally, the round object should not roll, indicating that the printer is level. But from an ink supplies standpoint, if the object rolls to the back and to the left, the printer is probably level. If the object rolls in any other direction, try to level the printer.
4. When the printer is level, continue to the next step.
5. Open the printer's Embedded Web Server (EWS) by typing the printer's IP address into a web browser. Check to see which supplies are in an error state. Remove any supplies that indicate an error from the printer. If any of them feel low or empty, replace those supplies with new supplies. Reinsert the supplies that do not feel low or empty.
6. If the error persists, remove all the supplies from the printer, and replace them with new supplies.
7. If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

Hope this helps! Keep me posted for further assistance.
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