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[03072025]

Switched my toner cartridge on my hp office jet pro 8610 and now the message is there is a problem with the printer or ink system, shut off and turn back on.  Still did not help, any advice? 

[BeemerBiker]

Your 8610 is one of the few HP printers that can use any type of ink.  Make sure your firmware is version 1910A

Possibly the cartridge or printhead is simply dirty.  Dried ink or debris blocking the contacts

This link shows cleaning the 8600 printhead and removal is shown here.

This is another type of printhead cleaning, different from the above.

Cleaning and removing ink is shown below by our "Scullery" team.

An HP original video on how to clean the printheads by our experts. Yes, this can get messy, but it works. If your ink levels are good but you are printing blank pages then this is likely the solution.

Official HP advice on cleaning.

Some printers have a printhead cleaning procedure.

To clean the printhead on an HP printer, access the printer settings through the HP Smart app, navigate to "Print Quality Tools," and select "Clean Printhead"; this will initiate a cleaning cycle where the printer will automatically run a cleaning process to clear any clogs in the printhead