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‎10-05-2021 12:28 PM

HP Recommended
Product: color laser jet pro M252dw
Operating System: macOS 11.0 Big Sur

How do I resolve the error so that I can use this printer?

Category:
1 REPLY 1

‎10-05-2021 12:38 PM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

ShlomiL_0-1633459099034.png

 

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



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