error state

[Danielle148]

printer is in error state and says extra data 

[Hawks_Eye]

Hi @Danielle148 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing the situation—and I’m truly sorry your printer is stuck in an error state with a message about “extra data.” I appreciate your patience and the effort you’ve already made. 

Let’s walk through a focused recovery path to help clear the error and restore printing.

Step-by-step recovery for “printer in error state” with “extra data” message

1. Power cycle the printer and clear residual data

• Turn off the printer using the power button
• Unplug the power cord from both the printer and the wall outlet
• Wait for 2 minutes
• Reconnect the power cord and turn the printer back on
• This clears any residual data or stalled commands

2. Cancel all pending print jobs

• On your Windows PC, press Windows + R, type control printers, and press Enter
• Right-click your printer > Select See what’s printing
• Cancel all jobs in the queue
• Close the window and restart your PC

3. Reinstall the printer driver cleanly

• Visit the HP Software and Driver Downloads page
• Enter your printer model and download the latest Full Feature Software and Driver
• Go to Settings > Bluetooth & devices > Printers & scanners
• Remove the printer from the list
• Restart your PC
• Run the downloaded installer and follow the setup steps

4. Use the HP App to test a clean print path

• Open the HP App
• Select your printer > Choose Print Documents
• Try printing a simple PDF or image file
• If successful, the error may have been tied to a corrupted print job or driver conflict

5. Confirm USB or network connection integrity

• If using USB:
  • Try a different USB port
  • Use a direct connection (no hubs or extenders)
• If using Wi-Fi:
  • Ensure the printer is connected to the same network as your PC
  • Print a Network Configuration Page from the printer to confirm IP address

Let me know how the printer responds after these steps. If the error persists, we can explore alternate print paths or deeper firmware resets. 

You’ve done everything right by staying observant—I’ll be here to guide you further.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye