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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-11-2024 04:35 PM

HP Recommended

printhead problem, event code 62.80.03

Category:
1 REPLY 1

‎08-13-2024 08:11 AM

HP Recommended

Hi @Nellums,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The event code 62.80.03 on your HP printer indicates a printhead problem. This error code generally suggests that the printhead might be faulty, improperly installed, or encountering an internal issue. Here’s a step-by-step guide to troubleshoot and resolve this issue:

1. Turn Off and Unplug the Printer

  • Turn off the printer using the power button.
  • Disconnect the power cord from both the printer and the wall outlet.
  • Wait for about 60 seconds.

2. Check and Reseat the Printhead

  • Open the printer’s cartridge access door. This is typically the door you open to replace cartridges.
  • Carefully remove the printhead. Depending on your printer model, this might involve removing the ink cartridges first.
  • Look for any visible signs of damage or obstruction. Also, check for any ink residue that might be blocking the printhead.:
  • Use a soft, lint-free cloth lightly moistened with distilled water to gently clean the electrical contacts on the printhead and inside the printer.
  • After cleaning, reinstall the printhead and cartridges, ensuring they are properly seated and aligned.

3. Check for Obstructions

  • Check the area around the printhead for any paper or other debris that might be causing a blockage.
  • Remove any obstructions carefully, ensuring not to damage any internal components.

4. Run Printer Diagnostics

  • Plug the printer back in and turn it on.
  • Use the printer’s control panel or the HP Smart app to run any diagnostic tests. These can help identify and sometimes resolve issues.

5. Update Printer Firmware

  1. Check for Firmware Updates:
    • Visit the HP website or use the HP Smart app to check for and install any firmware updates for your printer.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

.
Sneha_01- HP support
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