flashing E light and no printer inks received to replace inks

[Poissons]

flashing E light and no printer inks received to replace inks

[Max3Aj]

@Poissons, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Got it — you're seeing a flashing E light on your HP ENVY 6020e and you also haven't received your replacement inks yet. Let’s break this down: 

Flashing E Light Meaning:

On the HP ENVY 6020e, a flashing E light usually means there’s an error, often related to:

• Cartridge issue (empty, missing, or problem with the ink setup)
• Printer setup incomplete (especially if you enrolled in HP+ or Instant Ink and it's waiting for activation)
• Paper jam or printhead issue

Since you mention no new ink received, it’s very likely the printer is waiting for setup or ink replacement.

For the instant ink catridges, 
I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 
 

Meanwhile, 
Check the HP Smart App (on phone or PC)
It should show exactly what error is causing the E light to flash.

Check Cartridge Installation

• Open the cartridge access door.
• Make sure the cartridges are installed properly and still have some ink (even if low).

Also, Check your Instant Ink Account Status

• Go to instantink.hpconnected.com and log in.
• Check if your enrollment is complete and what’s the shipment status of your inks.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support