forgot ews password

[can79]

i forgot my ews password, and i have many options in the menu of the smart HP app blocked. please help me reset the password

[TEJ1602]

@can79, Welcome to HP Support Community!

I see that you have issues with accessing the EWS of the printer, let us try to resolve the issue by restoring the network defaults. Here is how you do it-

1. Locate the WPS button on your router, but do not press it yet.

   If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

   NOTE: 

   The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Now, try printing.

Hope this helps! Keep me posted. 

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