formatter

[skoot7594]

Hi. I purchased a CLJ Pro M277DW in September of 2017. In December of 2018 the unit became non-responsive, the display would flicker, then turn to white and the unit would be locked up at this point. Power cycling the unit worked for a while, but it kept getting worse. I was told that the likely problem with the printer was a faulty Formatter Board (motherboard). I was told that parts and repairs of this model were not supported. By March I had given up on it and decided to outsource the SMALL amount of printing I did. At that point, my M277 only had 2930 total pages on it.

In December of 2020, I decided to give HP another chance. I purchased the model that replaced my M277 which turned out to be the M283. Honestly, I think all they did was change the name. It looked the exact same and had exactly the same features. The only difference I noticed was the toner cartridges were not compatible with each other, rendering my leftover toners from my 277 useless.

I digress. In February of 2022 (printer is 14 months old) the new M283 began the EXACT SAME failure. the screen would flicker, then turn white and the unit would be locked up. By April 2022, I gave up on this printer as well because it too was not supported.

In less than 4 years, I had 2 HP Pro MFP units fail costing me $1100 Plus. My M283 printed a WHOPPING 2140 total pages. This comes out to $.27 per page! More than 1/2 of my pages were black and white, so it would have been far less expensive to take my files to Staples for printing.

I will never own another HP product again. As I am typing this,  an backing up the Data from my HP laptop I just bought and will be returning it, Likely switching a Surface Laptop Studio.

HP is a horrible company with poorly made products and I will be telling anyone who will listen the same.

Regards,

Pissed Off Former Customer!

[Dilip_18]

Hi@skoot7594,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Printer. 

I apologize for the Inconvenience. Going forward, we are going to take steps to ensure that this situation does not happen again. 
 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!