>ABS< N21 White Plastic Paper Guide - Where does it go?

[SportsPsychMike]

I had a paper jam and while clearing it noticed this white plastic piece was off. I cant find out where it is supposed to go. It is part of the paper feed process and towards the back of the paper tray. please help me identify where it clicks back into place. none of it looks broken, just looks like it was dislodged.

[Raj2111]

Hi @SportsPsychMike,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer.

Do you have the same issue when you make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Raj

HP Support

[Raj2111]

@SportsPsychMike 

We did not hear from you after I replied to your post that you had created on HP Support Community.

This is a follow-up to know if the issue that you were facing with your HP product still persists,  kindly help me with the details requested to assist you further.

Take care and have a great day ahead!

Regards,

Raj