• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-28-2025 07:20 PM

HP Recommended

How can I fix a Er11 on a HP LaserJetMFP M29w  

New HP cartridge worked for a few prints then got Er11

You tube videos not helping

Reply
1 REPLY 1

‎04-30-2025 04:15 AM

HP Recommended

Hi @SUNSHINE424 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

The Er11 error on your HP LaserJet MFP M29w usually indicates a problem with the toner cartridge recognition. Here’s how to fix it:

 

Check the Toner Cartridge Chip

  • Remove the toner cartridge and inspect the chip on the left side.
  • Ensure it is properly aligned and not loose.
  • If misaligned, gently adjust it and reinsert the cartridge.

Clean the Cartridge Contacts

  • Use a lint-free cloth to wipe the gold-colored contacts on the toner cartridge.
  • Also clean the corresponding contacts inside the printer.

Reset the Printer

  • Turn off the printer and unplug it for 60 seconds.
  • Plug it back in and turn it on.

Perform a Factory Reset via Embedded Web Server (EWS)

  • Connect your computer to the printer’s Wi-Fi Direct network.
  • Open a browser and enter 192.168.223.1 to access the Embedded Web Server.
  • Navigate to System > Service > Restore Defaults to reset all settings.

Update the Firmware on an HP Printer

  • HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes.
  • Update the firmware regularly to get the most out of your printer.
  • Click on the link below for instructions on how to update the firmware of your printer:
    HP Firmware Update Guide

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.