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how to reset printer to use Z10 cartridges

HP Recommended
HP Officejet Pro 8610
Microsoft Windows 10 (64-bit)

How do I reset my printer to use Z10 cartridges.  The current set I am using is Z20.  the new Z10 is not compatible according to the error message.  

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HP Support Agent
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HP Recommended

Hi @nOZ10,

 

We would have performed a region reset.

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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