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josaph_nashat
Level 2
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Message 1 of 2
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Solved!

hp 135w incompatible toner cartridge

HP Recommended
HP Laser MFP 135w
Microsoft Windows 10 (32-bit)

after latest firmware update (V3.82.01.15) my Laser MFP 135w printer is showing "Incompatible Toner Cartridge".

Printer was purchased few days ago, cartridge is original HP 107A. Before firmware update, printer was able to print regularly.

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
19,149 19,084 1,502 1,776
Message 2 of 2
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HP Recommended

Hi @josaph_nashat

 

I'd like to help!

 

I understand you are receiving a toner error and would like to perform a reset.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

View solution in original post

1 person found this reply helpful
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1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
19,149 19,084 1,502 1,776
Message 2 of 2
Flag Post
HP Recommended

Hi @josaph_nashat

 

I'd like to help!

 

I understand you are receiving a toner error and would like to perform a reset.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

1 person found this reply helpful
Was this reply helpful? Yes No
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