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hp 2630 cannot print color

HP Recommended
hp 2630
macOS 10.15 Catalina

HELP !!!!

After ne instalation from my HP DJ 2630 the priner will only print in b/w. if i print testpage, the printing is coloured. baut if i print from word, excel or someone else, the printing ist only in b/w. i con not found anything where i can change it, please help.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Sabba01, Welcome to HP Support Community!

 

I understand you're unable to print in color from your MacBook pro. This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-

 

 

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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