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Message 1 of 2
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Flag Post

hp 6052 is blocked and won't print.

HP Recommended
hp envy 6052 wireless printer
Microsoft Windows 10 (64-bit)

A new hp6052 wireless printer. Printed 25 +/- PDF pages and suddenly stopped printing. I did print a couple of test pages from my android cell phone. I saw a notice that said the printer is blocked but there's no help. I think the que might be backed up but I received no warnings or messages to that effect nor is there any help for trouble shooting. Any ideas or suggestions would be helpful.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@WeWe2

 

Welcome to the HP Support Community.

 

Could you let us know know the exact message you get?

 

Meanwhile you can try these steps:

 

To restore the printer to the original factory defaults 1. Lift the cartridge access door to expose the cartridge area. 2. While the cartridge access door is open, press and hold (the Power button) and Wireless button on the back of the printer for three seconds.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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