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‎03-08-2021 09:33 AM

HP Recommended
Product: HP Officejet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

"HP 6978 error code 0x6100004a ; paper jam, improper shutdown; tried the shut down and restart in detail! Ink cartridges will not move to access them."

 

No, there is no paper jammed in the printer and yes I cleaned the rollers (I live in AZ, so rollers are regular cleaning maintenance).

 

Yes, I've seen the other reports of this error, all the way back to 2018, and nothing indicated that it was fixed. Tried various fixes listed. Have had many intermittent Internet wireless/USB errors since I've had it. 

"All social problems have a technical solution. That solution may or may not be socially acceptable."
Category:
3 people had the same question
1 REPLY 1

‎03-11-2021 08:24 AM

HP Recommended

@thephilster001

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document A 'Paper Jam' Error Displays: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 
 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/
             

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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