cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
joekapp
New member
2 0 0 0
Message 1 of 2
51
Flag Post

hp 6978 printer failure error message

HP Recommended
inkjet 6978
Microsoft Windows 7 (64-bit)

cartridge carrier stuck on right side - cannot manually move.  I left empty color and black cartridges in printer for a while w/o printing for a couple of weeks with printer always powered on.  already tried hard reset and firmware is current. 

 

Is this problem caused by empty cartridges if so would installing new cartridges resolve or is this a mechanical issue.

 

Please reply soon need to use printer!!

 

Thanks

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
25,619 25,500 1,407 1,476
Message 2 of 2
Flag Post
HP Recommended

@joekapp

 

Welcome to the HP support community.

 

Check for obstructions in the carriage path

Remove any loose paper or obstructions that might be blocking the carriage path.

  1. Turn off the printer, and then disconnect the power cord.

  2. Open the cartridge access door to get to the carriage inside the printer.

    EXAMPLES OF A CARTRIDGE ACCESS DOOR

    Examples of printer door locations
  3. Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.

    EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH

    Example of a printer with paper debris in the carriage path
  4. If the carriage has a latch, gently press it down to make sure it is locked into place.

    CAUTION: 

    Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.

    EXAMPLES OF THE CARRIAGE LATCH

    Example of the carriage latches
  5. If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.

    CAUTION: 

    Do not force the carriage to move if it is locked or stuck. This can damage the printer.

  6. Close the printer door.

  7. Reconnect the power cord, and then turn on the printer.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation