hp 7740 ink cartridge error "new hp cartridges installed"

[AzSwade]

I have an HP Office Pro 7740, Just installed new ink cartages and they loaded fine, then printed a print quality report that looks good. Went to the computer and sent a print. In the HP Smart program, it sees the print in the queue, but it won't print and no error is present. Checked updates, fine, checked the connection, good, did a restart, after deleting the print job, to see if that cleared, Nope... Had HP Smart print a report and got an "error"  "new hp cartridges installed" "Fix the problem and then click retry".  I'm dumbfounded and confused by this "error"... please help

AZ

[AzSwade]

[AzSwade · Accepted solution]

While waiting for someone to explain the "error" I decided to do several restarts and complete shutdown both the computer and the printer... And after several attempts, the "error stopped and I am now able to print... WOULD STILL LIKE TO UNDERSTAND HOW AND WHY THIS "ERROR" CAME UP THO....

az

[jeffhaze45]

The same thing is happened with my new ENVY 6000. I got it going again, but it still shows the status as "New HP Cartridges Installed".