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‎05-17-2025 10:45 AM

HP Recommended
Product: HP Officejet Pro 8600 Premium e-All-in-One - N911n

My printer keeps giving me this error message and rebooting it does not help "There is a problem with the printer or ink system. Turn printer off, then on. If problem still persists contact HP" I tried turning the printer off and on several times as well as unplugging it in order to reset the printer but I still get the same error message.

I have recently switched to a cheaper brand of ink cartridges from China after several months of use I wonder if they may be the cause. any help will be appreciated thanks

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2 REPLIES 2

‎05-17-2025 08:48 PM

HP Recommended

Your Printhead is clogged. You maybe able to fix it with a printhead cleaning kit if that does not work, you will need to buy a new printhead.

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‎05-18-2025 08:58 AM

HP Recommended

thank you I will give that a try

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