hp deskjet ink advantage 3525 error code 0xB848C4B8

[user3525]

Few days back my printer started showing error code 0x83c00009 nos_loader_app

after disassembly no paper jamming or pieces found, instead I've found ink splashes covering cartridges and printer internal surface, cleaned the cartridges and splashes.

the problem remained after 2 days of plugging and unplugging , holding power button and all solutions on internet didnt work

then error code 0xB848C4B8 showed up and i gave up everything.

please help !

[Irfan_06]

Hi @user3525,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an error code.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[user3525]

Hi Irwin6 , thank you for answering .

I'm afraid that power drain & holding power button did not work

can't do firmware update as the printer is undetectable using USB or WiFi

[Irfan_06]

Hi @user3525,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Kindly refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[user3525]

I've followed steps for factory resetting but nothing happened.

I managed to  access audit mode and tried factory resetting and firmware upgrade using USB but failed

(Updating USB001: Sent successful, FW validation timeout)

No WIFI connection is available , only USB worked

[Irfan_06]

Hi @user3525,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[user3525]

This is going nowhere for me

is it possible to use it as scanner only and disconnecting all print related hardware/software ?