hp deskjet printer wont print PDF files

[wellygolf]

error ox80004005

[atharva_gp]

@wellygolf,

Thank you for reaching out to the HP Support community!

• Which application are you using to print the PDF Files?

Let's try these steps:

Step 1: Uninstall and re-install the printer driver

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the printer driver and install it from this link or manually download the driver from https://support.hp.com/us-en/drivers/printers
• Open the downloaded file, follow onscreen instructions and complete installation
• Try printing from your PC again and check if you can print.
• If the issue persists, proceed to the next step

Step 2: Uninstall and re-install the PDF application

• Go to control panel > Programs > Programs and Features
• Remove the PDf program
• Reboot the PC
• Re-install the PDF program
• Check for any available updates for the program
• Try to print again

Let me know if this information helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

Let me know if this information helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.