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‎11-13-2016 07:48 PM

HP Recommended
Product: envy 7640
Operating System: Microsoft Windows 10 (64-bit)

my primter just over a year old worked fine than it stopped making copies from glass plate. I can scan and print from the web or remotely. works fine but if I place something on the glass plate to make a quick copy page comes out blank something very faint but lets say blank. I tried all the basic troubleshouting rebooting and updating nothing works.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-13-2016 08:14 PM

HP Recommended

Hi mike03,

 

Welcome to HP Forum! I am happy to help you. Have you changed ink cartridges recently? If so, are you able to change to another set of genuine set of cartridges to try out if it works?

 

Hope it helps! Do let me know if it works for you.

Although I am a HP employee, I am speaking for myself and not for HP.
***Click Kudos! if this solution works for you or if you like this post.***

View solution in original post

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3 REPLIES 3

‎11-13-2016 08:14 PM

HP Recommended

Hi mike03,

 

Welcome to HP Forum! I am happy to help you. Have you changed ink cartridges recently? If so, are you able to change to another set of genuine set of cartridges to try out if it works?

 

Hope it helps! Do let me know if it works for you.

Although I am a HP employee, I am speaking for myself and not for HP.
***Click Kudos! if this solution works for you or if you like this post.***
Was this reply helpful? Yes No

‎11-13-2016 09:04 PM

HP Recommended

Well that was it ink cartridge must have been too low. Even though it printed from web page or remotely. Well now I know this machine wont print from plate when ink is low thanks  Funny I had replaced the cartridges just the other day but never thought to try making a copy. I do mostly scanning to my pc.

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‎11-14-2016 12:35 AM

HP Recommended

Hi mike03,

 

Glad to know it works for you! :generic:

Although I am a HP employee, I am speaking for myself and not for HP.
***Click Kudos! if this solution works for you or if you like this post.***
Was this reply helpful? Yes No
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