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‎04-21-2016 08:43 AM

HP Recommended
Product: HP envy 7640
Operating System: Microsoft Windows 10 (64-bit)

Just put Windows 10 onto my computer and now trying to print from my computer onto 4x6 size photo paper, it will not do this even after I change the settings to make sure it does. Will only print from the paper tray. Can you hlep me please. Very frustrating

 

verna219

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-22-2016 07:43 AM

HP Recommended
Welcome @verna2197,
 
Thanks for engaging in the HP Forums! I see by your post that you are not able to print to the photo tray after updating to Windows 10. I will certainly do my best to help you.
 
If you didn't fully uninstall the driver and reinstall the driver, I would suggest to starting there first. Here is the link for the latest drivers:  EN7640_117.exe
 
Download and run the  Print and Scan Doctor.  It will diagnose the issue and might automatically resolve it. Let me know the results.
 
Feel free to click on the "Accept as Solution" button and the "Thumbs Up" for my assistance. Please let me know the results and if there is anything else I can help you with. Thanks!
Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!

View solution in original post

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3 REPLIES 3

‎04-22-2016 07:43 AM

HP Recommended
Welcome @verna2197,
 
Thanks for engaging in the HP Forums! I see by your post that you are not able to print to the photo tray after updating to Windows 10. I will certainly do my best to help you.
 
If you didn't fully uninstall the driver and reinstall the driver, I would suggest to starting there first. Here is the link for the latest drivers:  EN7640_117.exe
 
Download and run the  Print and Scan Doctor.  It will diagnose the issue and might automatically resolve it. Let me know the results.
 
Feel free to click on the "Accept as Solution" button and the "Thumbs Up" for my assistance. Please let me know the results and if there is anything else I can help you with. Thanks!
Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎04-22-2016 08:08 AM

HP Recommended

Thank you for replying to me, I am not at home right now. Will be gone until Wednesday as soon as I get home I will try this and let you know if it works or not.

 

verna2197

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‎04-26-2016 07:54 PM

HP Recommended

Thank you for your help, I am now able to print photos from the photo tray.

Was this reply helpful? Yes No
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