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    Know the Benefits of your HP account

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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hp envy photo 7155 asking for original cartridges? How to bypass?

HP Recommended
macOS 10.14 Mojave

This printer gives an "original cartridge" error message.  The original cartridges are installed and empty. 

How do I bypass this message so I can continue or even use new cartridges? 

Very frustrating-

3 REPLIES 3
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HP Support Agent
HP Support Agent
5,848 5,818 354 389
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Hi @amazed20,

 

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Thank you for your reply!

 

So how do we perform an OOBE reset?

 

Thank you,

John

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HP Support Agent
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I have shared the instructions in a private message , please check your messages.

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