hp laptop sending color photos to hp printer as black and white

[VickieBuquoi]

when i send color photos to my hp 3830 printer, my hp laptop is sending them as black and white photos. Ive tried updating drivers, restarting the printer, restarting my laptop, deleting and reinstalling the printer... nothing works..  Any help would be appreciated!

VB

[KrazyToad]

@VickieBuquoi

Welcome to HP Support Community

I would like to help

Do you have adequate amount of ink left in all the cartridges?

Are you able to make Color Photocopies?

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL61240/mp-147826-1/OJ3830_Full_WebPack_40.11.1120.exe and follow the onscreen instructions

Thank you

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