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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
VickieBuquoi
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hp laptop sending color photos to hp printer as black and white

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HP 15-gw0000 Laptop PC (2K5C1AV)
Microsoft Windows 10 (64-bit)

when i send color photos to my hp 3830 printer, my hp laptop is sending them as black and white photos. Ive tried updating drivers, restarting the printer, restarting my laptop, deleting and reinstalling the printer... nothing works..  Any help would be appreciated!

VB

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KrazyToad
HP Support Agent
HP Support Agent
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@VickieBuquoi

 

Welcome to HP Support Community


I would like to help

 

Do you have adequate amount of ink left in all the cartridges?

 

Are you able to make Color Photocopies?

 

Please uninstall the printer driver from root level and download the full feature software

 

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL61240/mp-147826-1/OJ3830_Full_WebPack_40.11.1120.exe and follow the onscreen instructions


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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