@j-b10, Welcome to the HP Support Community!
To assist you better, what is the exact error on the printer?
Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
Are you able to bypass this error to reach the home screen on the printer?
For now, reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Keep me posted.
KUMAR0307
I am an HP Employee