• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-23-2019 08:24 AM

HP Recommended
Product: hp office jet 8100 N811a product# CM752A
Operating System: Microsoft Windows 7 (64-bit)

hp office jet 8100 N811a -- on light steady and yellow color cartridge blinks-- machine will not print

I have not made any changes to system software. Printer just failed. Message pops up "Printer Failure, turn on and off and if you still have problem contact HP". I inserted a new cartridge and made sure it had good contact with printhead.....any help appreciated before I go out and buy new printer. Thanks 

1 REPLY 1

‎09-25-2019 05:21 PM

HP Recommended

@AndyWQ

 

I suggest you do a Hard Reset on the printer and update the firmware for the printer.

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Click here: https://support.hp.com/in-en/product/hp-officejet-pro-8100-eprinter-series-n811/4322917/document/c02... for Updating or Upgrading Printer Firmware.

 

Restart the printer.

 

Click on this link: https://support.hp.com/in-en/product/hp-officejet-pro-8100-eprinter-series-n811/4322917/document/c02... for Blinking Lights.

 

Refer to this document: https://support.hp.com/in-en/product/hp-officejet-pro-8100-eprinter-series-n811/4322917/document/c03... and clean the ink system.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.