hp office pro 7720

[Rachèle73]

Hy,

I reset the printing of buses and others, but nothing impossible to print

[Raj_05]

Hi @Rachèle73,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing issues with your HP OfficeJet Pro 7720 printer after performing a reset. Here are some troubleshooting steps to help resolve the printing issue.

Check Printer Connection

• USB Connection: Ensure the USB cable is securely connected to both the printer and your computer.
• Wi-Fi Connection: If using wireless, ensure the printer is connected to the same Wi-Fi network as your computer.
• Ethernet Connection: Verify that the Ethernet cable is connected properly if you're using a wired connection.

Reinstall the Printer Driver

• Go to the HP Support website and download the latest drivers for the HP OfficeJet Pro 7720.
• Uninstall the current drivers from your computer.
• Reinstall the drivers and set up the printer again.

Reset Print Spooler (Windows Only)

• Open the Run dialog by pressing Windows + R.
• Type services.msc and hit Enter.
• Find Print Spooler in the list, right-click, and select Restart.
• Try printing again after restarting the spooler.

Ensure Printer Is Set as Default

• Go to Control Panel > Devices and Printers.
• Right-click your HP OfficeJet Pro 7720 and select Set as Default Printer.

Check for Error Messages

• If the printer display shows any error messages, follow the steps to resolve them (e.g., paper jam, low ink, etc.).

Check Paper and Ink

• Ensure the printer has paper loaded correctly.
• Check ink levels to confirm the cartridges are properly installed and full.

Update Printer Firmware

• Go to the HP Support site and look for firmware updates for your printer. Updating the firmware might resolve certain issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support