cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
gibbiman
New member
1 0 0 0
Message 1 of 2
60
Flag Post

hp officejet pro 6968 black ink not printing

HP Recommended
HP Officejet Pro 6968
Microsoft Windows 10 (64-bit)

My printer was printing pages with white spaces on the black parts of the page so I tried to clean the smear (didn't do anything) then I tried to clean the printehead (again didn't do anything).  I turned my printer off and back on and then it stopped printing black ink entirely. I unplugged the cord from the printer and the outlet then plugged it back in and cleaned the printhead again and it's still not printing black ink. I don't know what to do because there is black ink in the cartridge, it's not even low.

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
14,311 14,294 743 593
Message 2 of 2
Flag Post
HP Recommended

@gibbiman

 

Welcome to the HP Support Community.

 

Does it happen while copying too?

 

Try the steps from here: https://support.hp.com/in-en/document/c05076934

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation