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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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hp officejet pro 6978 prints blank pages?

HP Recommended
Microsoft Windows 10 (32-bit)

Every time i print it only prints blank pages.

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@Aracelimb

 

Welcome to the HP support community.

 

Did you make a copy and check if that prints fine?

 

Meanwhile:-

Print a Print Quality Diagnostic Page

  1. Load plain white paper in the input tray.

  2. From the printer control panel, open the Setup  menu.

  3. Open the Reports or Tools menu.

  4. Touch Print Quality Report.

If that does not print fine, follow the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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After trying everything from running diagnostics on the PC, to cleaning the printhead, resetting the alignment, manually cleaning the printhead, nearly taking apart my whole printer,  I finally got it working - without having to buy a new printer or replace the ink cartridges.

 

Run the "Clean Printhead" like ten times. At first, I was getting a blank page with three colored bars on it. This kept occuring probably at least 5 times. But, I continued running "Clean Printhead" until it printed the whole diagnostic page and started working. 

 

If that doesn't work, I saw on one acclaimed reply that putting a thin piece of clear tape on the ink cartridge connectors got it working for numerous others! I wanted to avoid manipulating the printer itself so the first solution got mine working again. 

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@Socal3309

 

Welcome to the HP support community.

 

Good to know that issue is resolved.

Feel free to contact us in the future of you need any assistance.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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