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Hello, for some time the paper loading has not worked and the (original) cartridges are seen correctly only sometimes.
We have tried everything but there is no way to fix it.
Thank you guys
Welcome to the HP support community.
If you have tried all steps mentioned steps in this HP document:- Click here
And if the issue still persists, this could be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Sandytechy20 I am an HP Employee
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