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Message 1 of 2
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Flag Post

hp officejet pro 8100 does not load paper and cartridges are not read well

HP Recommended
hp officejet pro 8100
macOS 10.14 Mojave
Hello, for some time the paper loading has not worked and the (original) cartridges are seen correctly only sometimes.

We have tried everything but there is no way to fix it. 

Thank you guys

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@dzulian

 

Welcome to the HP support community.

 

If you have tried all steps mentioned steps in this HP document:- Click here

 

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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