hp printer 7bb87b showing msg, load paper but tray is full

[Ernie62]

my hp7bb87b printer is showing message to add paper but tray is loaded, paper not being loaded into printer

[Sneha_01]

Hi @Ernie62,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When an HP printer displays a message to load paper despite the tray being full, there are several potential causes and solutions. Here’s a step-by-step guide to troubleshoot this issue:

Check Paper Quality and Alignment:

• Ensure the paper is properly aligned in the tray.
• Make sure you are using the correct type of paper recommended for your printer.
• Avoid overfilling the tray; ensure it's within the maximum capacity mark.

Inspect the Paper Tray:

• Remove the paper from the tray and reinsert it, ensuring it is properly aligned.
• Check for any obstructions or debris in the paper tray and remove them.
• Make sure the paper guides are not too tight or too loose around the paper stack.

Examine the Paper Feed Rollers:

• Open the printer and locate the paper feed rollers.
• Clean the rollers with a lint-free cloth slightly dampened with distilled water.
• Check for any signs of wear or damage on the rollers.

Reset the Printer:

• Turn off the printer and disconnect it from the power source.
• Wait for about a minute, then reconnect and turn on the printer.
• This can sometimes reset the internal sensors.

Check for Firmware Updates:

• Go to the HP support website and check if there are any firmware updates available for your printer model.
• Follow the instructions to download and install the update if necessary.

Perform a Printer Diagnostic:

• Most HP printers have a built-in diagnostic tool. Access this through the printer’s control panel or the HP Smart app.
• Run the diagnostic tool to identify and fix any issues.

Reload the Printer Driver:

• Sometimes, the issue can be software-related. Uninstall the current printer driver from your computer.
• Download the latest driver from the HP support website and install it.

Check Printer Settings:

• Ensure the printer settings on your computer match the paper size and type loaded in the tray.
• Adjust the settings if necessary and try printing again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support