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‎12-04-2021 08:33 AM

HP Recommended

i have tried all the suggested things to get it to work but nothing - my computer is also telling me the printer is offline which it is not. is this connection part of the issue with the print head. i do not want to order a new print head and find there is another issue - any help?

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1 REPLY 1

‎12-08-2021 06:50 AM

HP Recommended

@CST50

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand you are not able to print due to this error. A 0x error indicates a possible hardware issue with the printer.

  • Are you able to bypass this error and access the home screen of the printer?

Kindly perform the steps mentioned in this document -  '0xc19a0003' or Similar Error Code Displays
 

Also, check for any paper jams inside the printer and make sure the print carriage is moving freely. Refer to - Paper Jam Error If the error persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know-how.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
 

Have a great day ahead!

ECHO_LAKE
I am an HP Employee

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