cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 0 0 0
Message 1 of 2
53
Flag Post

hp printer envy 4520 is listed in the printers box ( Mac) as: HP ENVY 4520 idle, Last Used

HP Recommended
hp printer envy 4520 all-in -on
macOS 10.13 High Sierra

The listing of printer, in the printers and scanners box (mac) as: hp envy 4520 series  (a green dot) idle, last used

I have tried to reinstall but the same printer comes up , with the "idle, last used ". So the printer's stuck, and I am stuck!

Any help would be appreciated.

Thanx

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,471 14,465 958 1,141
Message 2 of 2
Flag Post
HP Recommended

@ryanlowe, Welcome to the HP Support Community!

 

Are you not able to print from your MAC?

Why are you trying to reinstall it?

How is the printer connected to the MAC?

 

Check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

If you want to reinstall the printer, follow these steps:

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

Under 'kind', select 'Bonjour multifunction'

6.) Try to print.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation