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‎01-05-2019 09:40 AM

HP Recommended
Product: Officejet 4630
Operating System: Microsoft Windows 10 (64-bit)

hp printer will not print through microsoft edge on some websites, but will print with IE

3 REPLIES 3

‎01-06-2019 02:20 PM

HP Recommended

@jshermantank

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Request you uninstall and reinstall Microsoft Edge and then try. 

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎01-06-2019 03:26 PM

HP Recommended

After repair and reset Microsoft edge, it still will not print pdf file, but if I use IE 11 it will print. I do not have any idea as to why, it has to be Microsoft edge. They try to improve it only to screw something else up. I also have other issues with Logitech mouse, but that's another day.

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‎01-06-2019 03:52 PM

HP Recommended

@jshermantank

 

If you're able to print from other web browsers then it does look like an issue with Microsoft Edge itself. I recommend you get in touch with Microsoft regarding this.

 

Thanks.


I am an HP Employee

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