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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-26-2021 02:46 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

For some reason my black ink doesn't work on my HP 4620 printer. Ink cartridge's are brand new and HP original. I cleaned the printhead and it didn't work

Category:
1 REPLY 1

‎03-01-2021 08:23 AM

HP Recommended

@TGALI, Welcome to the HP Support Community!

 

I understand you are not able to print in black. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

If the issue persists, this could be an issue with the black ink cartridge(try with an old black ink cartridge to conclude) or the printer hardware. Please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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