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‎09-07-2020 07:34 AM

HP Recommended
Product: HP OFFICEJET PRO 6960

I have two HP Officejet Pro 6960 printers and both are not feeding the paper through properly - it keeps jamming and when you clear the  jam it feeds through a blank piece of paper automatically. When you try and print again it jams again.

Thought the first printer we had was broken so brought another one and this is doing exactly the same!

Have tried better quality paper in case that was the issue but no joy.

Anybody know how to resolve this? Many thanks 

1 REPLY 1

‎09-09-2020 09:28 AM

HP Recommended

@Diane01

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

Also refer to this Link: https://support.hp.com/in-en/document/c05079673

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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