i Have a HP Smart Tank 6001. I have a E3 message that I can't clear and I don't have a paper Jam

[hitchie]

I have an E3 code and cannot clear it. I don't have a paper jam. This is a n HP Smart Tank 6001 printer.

[A_Gayathri]

Hi @hitchie,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the E3 error on your HP Smart Tank 6001 printer typically indicates a paper jam or an issue with the paper path, even if there isn't an obvious visible jam. Since you've confirmed there is no paper jam, here are a few troubleshooting steps to try:

1. Turn off the printer and unplug it

• Turn off your printer.
• Unplug it from the power outlet for at least 30 seconds to fully reset the printer’s internal components.

2. Check the paper path again

• Double-check the entire paper path, including areas around the paper input tray, output tray, and behind the paper roller mechanisms.
• Use a flashlight to ensure there is no small piece of paper caught in any area, even in places that might be hard to see.

3. Check the Paper Feed Rollers

• Sometimes paper feed rollers get dirty or stuck. Clean the rollers carefully with a lint-free cloth moistened with water. Be gentle to avoid damaging them.

4. Remove and Reinsert the Paper Tray

• Sometimes the paper tray isn't fully inserted, causing a false jam detection. Remove the tray, check for any blockages, and then reinsert it securely.

5. Check the Ink Cartridges and Printhead

• If the printhead is not seated correctly, it could cause an issue with the paper path. Remove and reseat the ink cartridges.
• Make sure the printhead is not obstructed by any paper or debris.

6. Perform a Printer Reset

• Perform a hard reset by turning off the printer, unplugging it, and waiting at least 30 seconds before plugging it back in and turning it on again.
• After powering it on, check if the error message persists.

7. Update Printer Firmware Update the firmware on an HP printer

• Ensure that your printer’s firmware is up to date. You can do this via the HP Smart app or by visiting the HP website and downloading the latest firmware.

Refer to this document: HP Smart Tank 6001 All-in-One User manual

HP Printers - Carriage jam or E3 error 
How to fix paper jam errors in HP printers | HP printers
 

I hope this helps. 

Take care and have a good day.

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