i can't reach a person to help with anything.

[JULIE-12345]

I just bought an HP printer.  I totally regret it.  I can never speak to a person.  I have the printer hooked directly to my computer.  it will print once then won't print again until I unplug it and plug it back in.  I have to do this between every print job.  My printer also didn't come with any type of user manual so I can't see what the symbols mean and they are so hard to see with the dark gray background and black characters.  Worst investment ever.  it shouldn't be this hard to print something.  Have any of you had success in reaching a person ever?  If so how did you do it?

[Dragon-Fur]

@JULIE-12345 

Welcome to the HP Community.

The User Guide is available for your printer.

You'll need to know what kind of printer model you purchased.

Finding your Product Name, Product Number, or Serial Number

Please never post the serial number or any private information here – we are a public resource.

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

Open Category Manuals > Select and open the User Guide

 if your printer lacks a lighted background on the printer panel, increase the lighting in the room or shine a light on the panel.  I realize you know this - we simply don't have anything to offer for changing the design of the printer.

What else?

The mystery printer may be connected to your network - or is disconnecting.

Assuming the printer was initially set up and the printer software has been installed...

In general, without any idea what kind of printer you have, the best option is to try the automated tool set to help find the problem and correct it.

Consider:

Offline Doctor V5.0.7

  http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

• Download and Save the doctor to your computer
• Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
• Execute the doctor – Answer any prompts /  let the process complete
• Restart the computer, log in, and wait for the final steps in the Doctor to finish.
• Check for any difference.

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

• Print and Scan Doctor Version 5.0.6 creates a secondary queue for printing with TCP/IP port.

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

NOTES – Selecting Default Printer 

1. Do not select the printer marked as “Scan Only / DO NOT DELETE”
2. Do not select the printer marked as “Fax”

Example Default Printer:  Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

Reference:  HP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer

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The printer MIGHT include initial setup help from HP Support though assuming the printer is functional, it is usually faster to connect the printer on your own - wait times are long and much can be learned here in the Community.

Reminder

Case submission is primarily directed at those whose devices are still in Warranty.

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge:

Post New Question

Scroll to bottom > Ask the Community

NOTES

1. If you wish to pay for out-of-warranty phone support, let us know and we will forward a request.

1. HP is not a "general" repair facility: Requests for out-of-warranty repairs might NOT be accepted.
2. If your device is in Warranty and you cannot submit your case to Support, let us know and we will forward a request.

HP Technical Support – Contact Information

Submit information / case online

Sign in or continue as a guest

Reminders

• HP Phone numbers you find on the Internet have likely been hijacked.
• HP Support USA does not post public phone numbers.
• HP Support USA requires online case submission - local contact options are displayed after the case is submitted.

Many roads lead to HP Support.

In Windows

Settings > System > About > (Support) Online support > Contact an HP Agent

OR

(here at the Community)

Open homepage for  HP Community

At the top of the web page, hover mouse over Support

Beneath Support Resources > Contact Us

OR

Open website  HP World-Wide Support

 Select your region and follow the prompts

OR

Regional Links

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

OR

>>> Option - HP Support is on Facebook <<<

HP on Facebook

OR

Some regions in the World offer WhatsApp to connect with HP Support

NOTE - At this writing:  USA is not included in supported regions.

NOTE 2:  Submission Checks the device warranty status

Covered regions – minute 2:08

Video:    WhatsApp - HP Support

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Product Registration

Register your product during first setup or soon afterwards

         Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site

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Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .