I just bought an HP printer. I totally regret it. I can never speak to a person. I have the printer hooked directly to my computer. it will print once then won't print again until I unplug it and plug it back in. I have to do this between every print job. My printer also didn't come with any type of user manual so I can't see what the symbols mean and they are so hard to see with the dark gray background and black characters. Worst investment ever. it shouldn't be this hard to print something. Have any of you had success in reaching a person ever? If so how did you do it?
Please never post the serial number or any private information here – we are a public resource.
Printer Home Page - References and Resources –Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Category Manuals > Select and open the User Guide
if your printer lacks a lighted background on the printer panel, increase the lighting in the room or shine a light on the panel. I realize you know this - we simply don't have anything to offer for changing the design of the printer.
The mystery printer may be connected to your network - or is disconnecting.
Assuming the printer was initially set up and the printer software has been installed...
In general, without any idea what kind of printer you have, the best option is to try the automated tool set to help find the problem and correct it.
The printer MIGHT include initial setup help from HP Support though assuming the printer is functional, it is usually faster to connect the printer on your own - wait times are long and much can be learned here in the Community.
Case submission is primarily directed at those whose devices are still in Warranty.
For the rest of us, this is not an option.
HP Support does not generally provide free service for out-of-warranty devices.
Our Community is not HP Support; we do offer help free of charge:
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".