i cant print from computer to my HP Office jet pro 7740

[Salazar3]

When get to print from my iphone i have no problem but when i try to print out from desktop all in the same network i cant.

[VikramTheGreat]

Hi @Salazar3,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out about your HP OfficeJet Pro 7740 Wide Format All-in-One Printer. We understand your printer works perfectly from your iPhone, but you're unable to print from your Windows 10 (64-bit) desktop—even though both are on the same Wi-Fi network.

Let’s fix this together by ensuring the desktop and printer communicate reliably.
 

Step 1: Run HP Print and Scan Doctor

1. Download from: HP Print and Scan Doctor
2. Launch the tool, select your printer
3. Let it detect and repair any issues with:
   • Printer queue
   • Connectivity
   • Driver configuration

This tool is built by HP to automatically fix most Windows printing issues.
 

Step 2: Remove & Reinstall the Printer in Windows

1. Press Windows + R, type Control Printers, and press Enter
2. Right-click your OfficeJet Pro 7740 > Remove device
3. Restart your computer
4. Visit: HP OfficeJet Pro 7740 Drivers
5. Download and install the Full Software and Driver Package for Windows 10 (64-bit)

Step 3: Set the Printer as Default

1. Go to Settings > Devices > Printers & scanners
2. Click your HP OfficeJet Pro 7740
3. Select Manage > Set as default

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support