i have a problem with my printer. It doesnt print and the information is orange

[doratozoulou]

I have tried to print something on my printer and it didnt allow me to print and the information button starts blinking with orange light 

[Jerry_57]

Hi @doratozoulou,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP printer's information button blinks with an orange light; it generally indicates an error or issue that needs attention. Here are a few basic troubleshooting steps you can undertake:

Check for Error Messages: If your printer has a display screen, check for any error messages that might provide more details on what's wrong. This can assist in identifying the specific issue.

Reset the Printer:
 

• Turn off the printer and unplug the power cord.
• Wait for about a minute before plugging the power cord back in.
• Turn the printer back on and try printing again.

Check Ink/Toner Levels:
 

• Ensure that the printer has sufficient ink or toner. A blinking orange light could indicate low or empty cartridges.
• Replace any low or empty cartridges as needed.

Paper Jam:
 

• Open all doors leading to the paper path and check for any stuck paper.
• Clear any paper jams, making sure to remove all pieces of paper to prevent further jams.

Connectivity Issues:
 

• Confirm that the printer is properly connected to your computer or network.
• Restart your router if you are using a network connection.
• Reinstall the printer if it is a wireless network issue.
  
  Firmware Update:
  
  • Check if there is a firmware update available for your printer on the HP website https://support.hp.com/us-en .
    
    
    I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support