i light on

[D902]

My i light is on.  There is no paper jam and ink cartridges are in correct .   How can I get this printer to print again?

[Garp_senchau]

@D902, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Power Cycle the Printer

Sometimes, a simple reset clears temporary errors.

Turn off the printer.

Unplug it from the wall for 60 seconds.

Plug it back in and turn it on.

Check for Any Open Doors or Misaligned Cartridges

Even if cartridges seem fine:

Open the cartridge access door and ensure both black and tri-color cartridges are fully clicked into place.

Check that no packing material or tape is left inside.

Check for a Wireless or Connection Error

If you’re printing wirelessly:

Ensure the Wi-Fi light is solid blue (not blinking).

Reconnect to Wi-Fi using the Wi-Fi setup button (press and hold for 3 seconds until the Wi-Fi light blinks).

Use the HP Smart app or printer setup utility on your device to reconnect.

Print a Test Page

Hold down the Information ("i") button until a test page prints.

This verifies the printer can communicate and function.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,