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‎03-21-2017 06:29 PM

HP Recommended
Product: Photosmart 7510 e
Operating System: iOS

My house had DSL (2.4G) in the past, printer (HP7510) works well with iPad and iPhone.

Recently, my house was updated to 5G (fiber). Now my devices (iPad/Iphone) still prints with 2.4G, but will not print with 5G (does not recogmized 5G name). I have two names for 2.4G and 5G.

My WiFi provider claims its the printer not capable of printing 5G with these Apple devices.

Yet my MacBook Air prints on both 2.4G and 5G!!!!

Question...

1. Could this be caused by a router mismatch?

2. I guess it is very possible for the printer is old (?). Do you have software update for a HP7510 printer to print of 5G?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2017 08:59 AM

HP Recommended

 

Hi,

 

This is Ricky. 

 

Welcome to HP Consumer Support Forum. I am happy to assist you!

 

Please be informed that our HP printers are designed to work only with 2.4GHz. Hence, Please make sure both IPad / Iphone and the printer is connected to 2.4GHz. So, that they can communicate with each other. 


Please contact 1-800-474-6836 for any assistance. We work 24*7.


Thank you for choosing HP. Have a wonderful day ahead.

 

Please click the "Thumbs Up", to say thanks for helping!


Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.


I am an HP Employee.

Ricky
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎03-22-2017 08:53 AM

HP Recommended

Hello, 

 

HP Printer are designed to work only on 2.4GHz band and not on 5GHz.

 

However you may isolate 2.4GHz and 5GHz in your router settings ( contact your ISP ). Have the printer connected to 2.4GHz SSID and also your other wireless devices to print. 

 

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎03-22-2017 08:55 AM

HP Recommended

Hi donP3,

 

Thank you for contacting HP Forum.

 

Please see links below of your concern.  It looks like that HP Printer for now only support 2.4Ghz band wireless.

 

http://h30434.www3.hp.com/t5/LaserJet-Printing/5g-printer-options/td-p/3962352

http://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Photosmart-7510-All-In-One-Compatablity-with-5-4ghz/...

https://h30434.www3.hp.com/t5/LaserJet-Printing/Wireless-Connection-to-a-5G-Network/m-p/5351615

https://h30434.www3.hp.com/t5/HP-Connected-Mobile-Printing-and-Cloud-Printing/HP-Deskjet-3630-not-co...

 

 

 

Although I am a HP employee, I'm speaking for myself and not on behalf of HP.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎03-22-2017 08:59 AM

HP Recommended

 

Hi,

 

This is Ricky. 

 

Welcome to HP Consumer Support Forum. I am happy to assist you!

 

Please be informed that our HP printers are designed to work only with 2.4GHz. Hence, Please make sure both IPad / Iphone and the printer is connected to 2.4GHz. So, that they can communicate with each other. 


Please contact 1-800-474-6836 for any assistance. We work 24*7.


Thank you for choosing HP. Have a wonderful day ahead.

 

Please click the "Thumbs Up", to say thanks for helping!


Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.


I am an HP Employee.

Ricky
I am an HP Employee
Was this reply helpful? Yes No
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