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Message 1 of 2
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improper shutdown hp7520

HP Recommended
hp 7350

printer keeps cycling with message about improper shutdown. It is connected directly to wall outlet and I have un plugged several times but not resolved. Do I just throw out this piece of junk?

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Message 2 of 2
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@bsm1023

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please perform a Power Reset

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

If the issue persists please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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