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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
olblucat
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Solved!

⅛ inch lines across page every one inch

HP Recommended
envy 5660 all-in-one
macOS 10.14 Mojave

my computer prints a photo with ⅛ inch high blank lines spaced 0ne inch apart all the way from top to bottom off page,.

 

Running alignment and all three stages of cleaning does not help. New cartridges does not help.

Any advice would be helpful.  thanks

 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@olblucat, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • What happens when you print on regular plain paper?
  • Have you tried making photocopies, do the copies have the same issue?

If the answer is yes and you have followed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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